Covid_19
April 30th – to view as a PDF click here
To read this as a pdf please click here
Health and Safety Policy Update March 16, 2020
We are actively monitoring updates from the UK Government, Public Health England and the World Health Organization and will continue to take measures to ensure we’re prioritising health and safety.
The wellbeing of our guests and employees is our utmost priority.
We have taken guidance from our HR advisers to implement:
Any employees returning from an affected area, or those who have had close contact with family/friends/housemates who have returned from any of these locations, are subject to self-quarantine for 14-days.
Any member of the team who has a new cough and or a fever will self-isolate for 7 days.
Our employees are taking extreme measures to ensure the highest levels of hygiene standards are maintained throughout all areas of our hotels and offices.
We’ve also taken steps to reduce cross-contamination, this includes our buffet/banquet service which will be focused around individually sealed portions and plated service direct from our kitchens.
Have You Got A Booking with Us?
Please see below for the action we’re taking regarding bookings across The Village
This is subject to the information we know as of today (March 16th) the government is issuing a daily update which, if this effects the below, we shall update.
We are on hand to answer questions and assist as much as possible, but please note we are experiencing high levels of calls – your patience and understanding is very much appreciated, but we do ask you get in touch to let us know what you’d like to do if you’re booking is one of the following.
If you don’t contact us and the government give us no reason not to host your event, we will assume the booking is going ahead as normal and will be subject to the original T’s and C’s.
For any functions – weddings / private hire 16th March – 30th April
We can offer guests who have a deposit paid with us for any private function booked between the dates above:
>Move the date with no charge within 6 months of today
>Have a credit note to use for a future booking within 6 months of today
– for WEDDINGS please contact us for case by case date changes.
>this does not apply to anyone who cancels within 24 hrs. of the booking
– UNLESS a new government policy is immediately put into place.
For smaller bookings with a deposit – i.e. Bottomless Brunch
>any booking made for March 17th – April 30th can be moved within a 6-month period or a credit note issued for the cost of the deposit.
>for a booking such as Mother’s Day that has a deal attached to it (free drink etc.) this offer will be honoured for whenever they want to book within a 6-month period
>this does not apply to anyone who cancels within 24 hrs. of the booking
– UNLESS a new government policy is immediately put into place
Day to day bookings with no deposit
If you’ve booked a table for lunch or dinner and would like to cancel can you please still let us know, we would like to keep your details on file so we can let you know when we’re back to business as usual, please let us know if you’d prefer not to be notified.
Once again, we really appreciate not just your business but your understanding and patience during this time.
We can’t wait to be back to normal, stay safe & look out for each other.